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    • Home
    • Change Process
      • WHAT IS CHANGE
      • YOUR PLACE
      • Speed of Decision Making
    • Stages of Change
      • THE 7 STAGES OF CHANGE
      • CARE - STAGE 1
      • RELATE - STAGE 2
      • EXAMINE - STAGE 3
      • ACQUIRE - STAGE 4
      • TRY - STAGE 5
      • EXTEND - STAGE 6
      • RENEW - STAGE 7
    • Roles & Actions
      • ROLES OVERVIEW
      • Catalyst
      • Human Relations Expert
      • Diagnostic Advisor
      • Resource Linker
      • SOLUTION GIVER
      • Extension Agent
      • Process Helper
    • Case Studies
    • ABOUT US
    • Contact
  • Home
  • Change Process
    • WHAT IS CHANGE
    • YOUR PLACE
    • Speed of Decision Making
  • Stages of Change
    • THE 7 STAGES OF CHANGE
    • CARE - STAGE 1
    • RELATE - STAGE 2
    • EXAMINE - STAGE 3
    • ACQUIRE - STAGE 4
    • TRY - STAGE 5
    • EXTEND - STAGE 6
    • RENEW - STAGE 7
  • Roles & Actions
    • ROLES OVERVIEW
    • Catalyst
    • Human Relations Expert
    • Diagnostic Advisor
    • Resource Linker
    • SOLUTION GIVER
    • Extension Agent
    • Process Helper
  • Case Studies
  • ABOUT US
  • Contact

CHANGE AGENT'S GUIDE

CHANGE AGENT'S GUIDE CHANGE AGENT'S GUIDE CHANGE AGENT'S GUIDE

CHANGE AGENT'S GUIDE - organizational change management

CHANGE AGENT'S GUIDE - organizational change management CHANGE AGENT'S GUIDE - organizational change management CHANGE AGENT'S GUIDE - organizational change management CHANGE AGENT'S GUIDE - organizational change management

The Seven Stages of change

Stage 2: RELATE

Building Good Relations


The change agent must develop good relations with key members of the system and assist members to relate better among themselves to the point that they are capable of collective action. Clearly this does not all happen quickly. Rather, as the change effort proceeds, the change agent reaches out to more and more members of the system, and, as members come to grips with the concern and the challenge of problem solving, they become more interconnected and more able to collaborate.


A strong creative relationship can carry a change program through the most difficult obstacles. Your relationship with a prospective client system must be carefully planned and thought through if you are going to succeed with a project. This stage provides some specific criteria to help you assess your relationship with a client. If you know where you stand and know how your client sees you, you will be in a better position to build this relationship as the change effort progresses. 


‘Relate’ involves two connected major tasks:


One. Understand the client as a social system, how the people and component social parts relate to one another, and to the larger social world in which they are embedded, and​

Two. Understand and manage your relationship to the client.


RELATE Sub-Stages: Nine  Things for the Change Agent to Consider


  • Stage 2.1:  Whose is the Client?
  • Stage 2.2: Relating to the Larger Social Space
  • Stage 2.3: Where are you? Defining and Managing Your Own Role
  • Stage 2.4: Where are you starting from?
  • Stage 2.5: Assembling Your Change Team
  • Stage 2.6: Managing Initial Encounters
  • Stage 2.7: What is the Ideal Relationship?
  • Stage 2.8: Danger Signals
  • Stage 2.9: Size Up - Sum Up


What the Change Agent Needs to Know Most in the RELATE Stage

  

Unquestionably, the successful relationship is the key to successful planned change. We hope that this chapter has provided a useful introduction to the essential features that make up such a successful relationship. We recognize, however, that the chapter cannot stand alone. A good relationship continues to build as it goes along. It will be strengthened by a successful collaborative effort in diagnosis and resource acquisition, and in selecting and installing the innovation. It will also be heavily dependent upon the personality and the skill of you, the change agent, and upon how clearly and adequately you have defined your own role. 

Get Your Free Chapter of The Change Agent's Guide

To learn more about the seven stages of change, download your free book excerpt including the first two chapters of The Change Agent's Guide.

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the next chapter & other resources

The 7 Stages of Change

View Summary of 7 Stages

Next: EXAMINE - Stage 3

View Next Stage: EXAMINE

Case Studies

Case Studies

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