Ronald G. Havelock, Ph.D. is the director of the Knowledge Transfer Institute, formerly affiliated with The American University of Washington, D.C. He ranks as one the true great authorities on the change process, having studied how it evolves in diverse settings, including small business, education, government agencies, highway safety, medicine, agriculture, and international development. Dr. Havelock’s research and development work that led to the first edition of The Change Agent’s Guide was supported under contract with the United States Office of Education while he was Program Director and Research Scientist at the Institute for Social Research, University of Michigan. He is the author of six prior books, including Acceleration: The Forces Driving Human Progress, Guiding Change in Special Education (with James Hamilton), The Change Agent's Guide, Second Edition (with Steve Zlotolow), Solving Educational Problems: Innovation in Developing Countries (with A. Michael Huberman), Training for Change Agents (with Mary C. Havelock Wirkkala), and the first edition of The Change Agent’s Guide.
Steve Zlotolow, Ph.D. has been an educator for over 45 years. He began his career as a participant in Teacher Corps, a federally funded program intended to improve teaching in inner-city public schools. Following this, he taught middle school for eight years in an “open school” environment. Always interested in educational innovation, Steve attended The University of Oklahoma earning a Ph.D. in Educational Technology and Instructional Design. This is where the study of “Change”, “Change Process” and “Change Management” were formally introduced to him. In the 13 years that followed, Dr. Zlotolow worked as an Instructional Designer at Central Michigan University. At CMU he designed, developed and consulted with faculty to integrate innovative technology mediated instruction. He also taught "Computers in Education" in the College of Education. During this time, Dr. Zlotolow worked with Ronald Havelock to co-author the 2nd edition of the Change Agent’s Guide. Dr. Zlotolow was later hired by San Jose State University to design and develop the University’s eCampus. Today there is a robust online learning environment at SJSU for students to learn, for faculty to teach and for departments to innovate new digital programs.
Alice Fackre is the founder of Go-to-Market Lab LLC and a business leader with over 20 years’ experience guiding start-up technology companies in strategic planning, market assessment and technology innovation that effectively serves client needs and grows revenue and brand reputation. After starting her career as a software engineer in software companies focused on graphic arts and enterprise business applications, she grew into product management and led the introduction of innovative new products and business models to meet the evolving markets her business clients served. In 2011, she joined a start-up consulting firm and with them pioneered technology-supported operational excellence methodologies for financial services businesses and government agencies. In 2013, she shifted her focus to educational consulting with a focus on technology-supported methodologies to support student and teacher success in public education. She has authored numerous articles on marketing, continuous improvement, and educational systems improvement.
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