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    • THE 7 STAGES OF CHANGE
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    • Home
    • Change Process
      • WHAT IS CHANGE
      • YOUR PLACE
      • Speed of Decision Making
    • Stages of Change
      • THE 7 STAGES OF CHANGE
      • CARE - STAGE 1
      • RELATE - STAGE 2
      • EXAMINE - STAGE 3
      • ACQUIRE - STAGE 4
      • TRY - STAGE 5
      • EXTEND - STAGE 6
      • RENEW - STAGE 7
    • Roles & Actions
      • ROLES OVERVIEW
      • Catalyst
      • Human Relations Expert
      • Diagnostic Advisor
      • Resource Linker
      • SOLUTION GIVER
      • Extension Agent
      • Process Helper
    • Case Studies
    • ABOUT US
    • Contact
  • Home
  • Change Process
    • WHAT IS CHANGE
    • YOUR PLACE
    • Speed of Decision Making
  • Stages of Change
    • THE 7 STAGES OF CHANGE
    • CARE - STAGE 1
    • RELATE - STAGE 2
    • EXAMINE - STAGE 3
    • ACQUIRE - STAGE 4
    • TRY - STAGE 5
    • EXTEND - STAGE 6
    • RENEW - STAGE 7
  • Roles & Actions
    • ROLES OVERVIEW
    • Catalyst
    • Human Relations Expert
    • Diagnostic Advisor
    • Resource Linker
    • SOLUTION GIVER
    • Extension Agent
    • Process Helper
  • Case Studies
  • ABOUT US
  • Contact

CHANGE AGENT'S GUIDE

CHANGE AGENT'S GUIDE CHANGE AGENT'S GUIDE CHANGE AGENT'S GUIDE

CHANGE AGENT'S GUIDE - organizational change management

CHANGE AGENT'S GUIDE - organizational change management CHANGE AGENT'S GUIDE - organizational change management CHANGE AGENT'S GUIDE - organizational change management CHANGE AGENT'S GUIDE - organizational change management

The Seven Stages of change

Stage 1: CARE

Establishing the Need for Action


The first task of the change agent is to develop some sense of what the concern is, a sense of where the system seems to be hurting, and where the need for change is most pressing. This may be obvious enough from signs and symptoms everywhere. It may be a 'given' if the change agent has been asked to work on a particular problem. But this 'given' may not be what is really the most urgent issue for the system. The change agent needs to look around and listen to what is being said by different members of the system before determining what the real concern is.


CARE Sub-Stages: Thirteen  Things for the Change Agent to Consider


  • Stage 1.1:  Whose Cares are they?
  • Stage 1.2: How widely is concern felt?
  • Stage 1.3: How deep?
  • Stage 1.4: How do we sort out Cares?
  • Stage 1.5: Rating and prioritizing Cares
  • Stage 1.6: Social sectors and their different Cares
  • Stage 1.7: When everything is "fine"
  • Stage 1.8: Concerns all over the lot
  • Stage 1.9: The real Care is hidden from view
  • Stage 1.10: Client intentions and values
  • Stage 1.11: The Change Agent's value issues
  • Stage 1.12: The "license" to manage a change process
  • Stage 1.13: Six Care questions the Change Agent should always address


What the Change Agent Needs to Know Most in the CARE Stage

  

There is a beginning to every "change," starting with a growing sense that something is wrong with the status quo. 


There is always an initiator, someone or some group which articulates and amplifies the concern. This ‘someone’ may either be inside or outside the client system. They may be a leader or a sponsor or an advocate at any level, but who they are may affect how the change agent operates and how much of a license  he/she agent has to guide the process.


This "care" and "concern," at whatever level and with whatever urgency expressed, is the engine driving the change process. Your initial task as a change agent is to evaluate the status of this CARE impulse, to understand how the system works, to identify who the key players are, and to assess where the CARE is felt most keenly Such an analysis will then guide the process and give an initial estimate of the chances of success. 


A concern may sometimes be so intense or seen as so urgent or overwhelming that it vitiates rational action. The client's sense that bold action is immediately required forestalls serious problem diagnosis, extensive search for resources, and consideration of alternative solutions. Thus, the change agent may need to develop strategies to buy time, to create space for reflection and for allowing the client to view the array of concerns without intense pressure for solutions.

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To learn more about the seven stages of change, download your free book excerpt including the first two chapters of The Change Agent's Guide.

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the next chapter & other resources

The 7 Stages of Change

View Summary of 7 Stages

Next: RELATE - Stage 2

View Next Stage: RELATE

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